Effective Date: 9 January 2025

These Terms & Conditions govern your use of the website iskconmumbai.com and the ticket booking services for events. By using our services, you agree to these terms.

1. Ticket Booking

1.1 All bookings are subject to availability.

1.2 Ensure accurate information is provided during booking.

1.3 ISKCON Mumbai reserves the right to refuse or cancel bookings deemed fraudulent or unauthorized.

2. Pricing and Payment

2.1 Ticket prices are listed in [currency] and may include applicable taxes.

2.2 Payments are processed via secure third-party gateways. ISKCON Mumbai is not responsible for payment gateway failures.

3. Event Changes and Cancellation

3.1 ISKCON Mumbai reserves the right to reschedule or cancel events due to unforeseen circumstances.

3.2 Notification of such changes will be communicated via the email or phone provided during booking.

4. User Responsibilities

4.1 Users must comply with event rules and regulations.

4.2 Disruptive behavior at events may result in removal without refund.

5. Limitation of Liability

ISKCON Mumbai is not liable for:

• Losses caused by delays, cancellations, or errors beyond our control.
• Indirect or consequential damages related to event participation.

6. Governing Law

These Terms are governed by the laws of India. Disputes will be resolved under the jurisdiction of [insert location].

7. Contact Us

For queries or support, contact:

Email: [email protected]

Phone: +91-9967591425

Privacy Policy for Event Registration

Effective Date: 9 January 2025

ISKCON Mumbai ("we," "our," "us") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when booking tickets on our website iskconmumbai.com.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, billing address, and payment information provided during ticket booking.
• Technical Information: IP address, browser type, operating system, and website usage data.
• Communications: Any messages, queries, or feedback shared with us via email or the website.

2. How We Use Your Information

We use your information to:

• Process ticket bookings and payments.
• Send booking confirmations and event updates.
• Improve our website and customer experience.
• Fulfill legal and regulatory obligations.

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• To trusted service providers (e.g., payment gateways) for processing payments.
• If required by law or to protect our rights and operations.

4. Data Security

We implement robust security measures to protect your data. However, no online system is entirely secure, and you use our website at your own risk.

5. Your Rights

You can request to:

• Access, update, or delete your personal data.
• Opt out of marketing communications.

To exercise these rights, email us at [insert contact email].

6. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date."

7. Contact Us

For any questions or concerns, contact:

Email: [email protected]

Phone: +91-9967591425

Refund and Cancellation Policy for Event Registration

Effective Date: 9 January 2025

ISKCON Mumbai aims to provide a fair and transparent cancellation policy for event tickets booked on iskconmumbai.com.

1. Cancellation by Users

1.1 Users may request a cancellation by contacting us at [insert email/phone number].

1.2 Refunds for cancellations will be processed as per the following:

• Cancellations made 15 days before the event: 50% refundable
• Cancellations made within 7 days of the event: No refund.

2. Cancellation by ISKCON Mumbai

2.1 If an event is canceled by ISKCON Mumbai, users will receive a full refund of the ticket amount.

2.2 Refunds will be processed through the original payment method within 5-7 business days.

3. Refund Processing

3.1 Refunds are processed within 5-7  business days of cancellation confirmation.

3.2 Any transaction fees charged by the payment gateway may be non-refundable.

4. Non-Refundable Conditions

4.1 Tickets are non-refundable if:

• Users fail to attend the event.
• Event disruptions occur due to natural disasters or emergencies beyond our control.

5. Contact for Cancellations

For cancellation and refund requests, contact:

Email: [email protected]

Phone: +91-9967591425